flyskycoaster@hotmail.com 830.625.2351 ext 1577

SkyCoaster

FAQs

For your convenience, common customer questions are answered here.

Not finding what you want?  Reach us directly through our Contact Us page or 830-625-2351 x 1577.

Purchase Online SkyCoaster Schlitterbahn Tickets

Video Help Questions

Q: I put my Disc in the DVD player but it won’t work

A: Discs contain computer files which will likely only work on a computer.  Even if the disk says “DVD-R”, the video will be in computer data form only.  If you put this disk into your DVD player it may play just fine, it may skip a lot, or it may not work at all.  This does not mean the disk or videos on the disk are bad.  To check your disk and the video(s) on it, put the disk in your computer, open “Computer” or “My Computer” usually located on the desktop or in the start menu.  There you should see your CD/DVD drive, right click on it and select “open”.  You should see a self help folder titled “If you can’t play video, open me!” and the video files you purchased.  If you only see a folder named “VIDEO_TS”, it is in DVD form and should work in a DVD player but we rarely use this format.

Q: I put my CD-R in the computer but nothing happens

A: Some computers are set to do nothing when you insert a CD.  In this case you must open “Computer” or “My Computer” usually located on the desktop or start menu.  There you should see your CD/DVD drive, right click on it and select “open”.  You should see a self help folder titled “If you can’t play video, open me!” and the video files you purchased.  Right click and select “Play” on each video.  If any of them will not play, navigate the self help folder and select “Now open me!” for more information on what you need to play them.  Even if your computer can not immediately play your video, it should still upload to the internet with no problem.  It is always helpful to Copy files onto your computer and play from that file instead of the Disc.

Q: I put my CD-R in the computer and a folder opens but it doesn’t start playing.

A: Some computers do not “Auto Play” when you insert a CD.  In the folder that opened you should see a self help folder titled “Helpful Information” and the numbered video files purchased.  Right click and select “Play” on each video.  If any of them will not play, navigate the self help folder and select “Now open me!” for more information.  Even if your computer can not immediately play your video, it should still upload to the internet with no problem.  It is always helpful to Copy files onto your computer and play from that file instead of the Disc.

Q: I put my CD-R in the computer and it starts to play but all I see is black or an error message.

A: Some computers are set to “Auto Play” when you insert a Disc but may not have the correct information to play the file on your CD.  In this case you must open “Computer” or “My Computer” usually located on the desktop or start menu.  There you should see your CD/DVD drive, right click on it and select “open”.  You should see a self help folder titled “Helpful Information” and the numbered video files purchased.  Right click and select “Play” on each video.  If any of them will not play, navigate the self help folder and select “Now open me!” for more information on what you need to play them.  Even if your computer can not immediately play your video, it should still upload to and play from the internet with no problem.  It is always helpful to Copy files onto your computer and play from that file instead of the Disc.

Q: After I get home can I still purchase one or both of my Videos, or even a T-shirt.

A: In most cases Yes.  We make every attempt to save videos dating back to 2008 for good customer service.  You may purchase any videos or merchandise we have in stock during our normal operating hours by submitting the form on the “Request Video Files” page or by calling our phone number located at the top of this page, please leave a voice mail if we are unable to answer the call during a Flight.  We will contact you via telephone for payment.  Make sure to state the Date, Flight Number and brief description of Flyers.

Ride Related Questions

Q: Is the SkyCoaster safe?

A: Yes, flying SkyCoaster is one of the safest thrill ride experiences you will have.  All Skycoasters use redundant (more than one) connections for all ride components.  We use minimum 5/16″ galvanized steel wire rope cables capable of holding at least 9000 pounds.  We also use specially designed flight suits capable of holding thousands of pounds.

Q: Is there a Height restriction?

A: Per manufacturer guidelines, Yes there is a minimum height restriction to Fly.  You must be at least 42 in tall to Fly with others (up to 3 at once) or at least 48 in tall to Fly solo (by yourself).

Q: Is there an Age restriction?

A: Per manufacturer guidelines, No there is not a minimum age to Fly.  However, there is a minimum height requirement at least 42 in tall to Fly with others (up to 3 at once) or at least 48 in tall to Fly solo (by yourself).

Q: Are there any other restrictions?

A: Per manufacturer guidelines, “By reason of the restraint system inherent in the flight suits, it is necessary that Flyers possess two arms sufficient to be contained and restrained by the shoulder pads, and at least one leg sufficient to be contained and restrained by a leg strap.”

Q: Do you have to sign a release?

A: No, you do not have to sign a release. SkyCoaster is one of the safest ride experiences you will ever have.

Q: Do you need to have parent’s consent if under 18 years of age?

A: No, you do not need to have a parent or guardian written consent since there is no release to sign.  However, we cannot be held responsible for actions taken by a minor without permission by a parent or guardian.

Q: Do I need to pay Schlitterbahn admission to Fly the SkyCoaster at Blastenhoff?

A: Not necessarily.  If you contact us in advance by email, flyskycoaster@hotmail.com or by phone, 830-625-2351 x 1577 we may be able to arrange an employee to meet and escort you in to Fly then back out again.  You cannot enter waterpark grounds without the appropriate wristband so the key is advance notice and staff escort.